Every charge for a Help Me Breathe subscription can be refunded in full for fourteen days after it is taken. You do not need a reason. This page says how to ask, how long the money takes, what happens to your access, and why a cancelled free trial is a different thing from a refund.
The promise, in one block
Fourteen days, unconditional, in full. Email contact@helpmebreath.com within fourteen days of any charge — the first charge after a trial, a monthly renewal, an annual renewal — and the whole amount goes back to the card you paid with. No reason is needed, no questions are asked, and no discount is dangled to make you stay. It applies to the monthly plan and the yearly plan alike.
This policy forms part of the Terms of Service, and it is written to be stronger than the law requires rather than exactly as strong. Where the law where you live gives you more, you have more; nothing here takes a consumer right away.
1. How to ask
Send one email to contact@helpmebreath.com. Write from the email address on your account, or quote the order reference printed on the receipt Stripe emailed you, so I can be sure I am refunding the right person. That is the whole procedure. There is no form to fill in, no button to find, no chat to sit through and no phone call.
You do not need to cancel first. Asking for a refund ends the subscription, so you will not be charged again. If you have already cancelled, you can still ask for the refund of any charge taken within the last fourteen days.
I read that mailbox myself, in Lebanon, and I answer refund requests before anything else. I aim to answer within two business days, and always within fourteen.
2. How long it takes, and who pays it
The subscription is sold by Stripe as merchant of record — the company named as seller on your receipt and on your card statement — and the refund is issued by Stripe, back to the payment method you used. I ask Stripe to refund you; it moves the money. I never hold your card details, so a refund cannot go anywhere except where the payment came from.
Once the refund is issued, the money usually lands within five to ten business days. The wait is on the bank's side, not ours: Stripe releases it within a day or two of my request, and your bank then takes its own time to show it. If the card you paid with has since been closed, your bank will normally route the money to the account that replaced it; if that fails, tell me and we will find another way.
Tax that was added at checkout is refunded with the charge. The amount you get back is the amount you paid, in the currency you paid it, as shown on your receipt.
3. What happens to your access
When a refund is issued the subscription ends, and your access to the paid features ends with it. The timer's free allowance, every written page and the anxiety and panic-attack timers keep working exactly as they did before.
Nothing of yours is deleted. Your settings, your session history and any pattern you saved are in your own browser, where they have always been, and they stay there. Your account stays open unless you delete it, and you can subscribe again later. A second subscription does not come with a second free trial, because one free trial per person is the rule, but it comes with the same fourteen-day refund.
4. A cancelled trial is not a refund
The free trial lasts three days. A card is required to start it, and the card is not charged during the trial. If you cancel before the three days end, from your account page in two clicks, the card is never charged at all. There is nothing to refund, because no money moved.
The refund policy starts where the trial ends. If the three days pass and the card is charged, that first charge is covered by the fourteen-day promise like any other. So the honest arithmetic is this: you have three days in which cancelling costs nothing, and after that you have fourteen more days in which asking costs nothing. Seventeen days from the moment you start, either way, to decide against it and pay nothing.
The email you receive when the trial starts states the date the card will be charged and the amount. If that date has passed and you meant to cancel but did not, ask for the refund — "I forgot" is a reason, and it is enough.
5. After fourteen days
A charge taken more than fourteen days ago is final. The subscription then runs to the end of the period you have already paid for and simply does not renew once you cancel. Cancelling never costs anything; it stops the next charge, and you keep what you paid for until the period ends. A monthly subscriber can also pause for one or three months instead of cancelling, and nothing is charged while paused.
Two exceptions, in your favour. If a paid feature is retired while your subscription is running, I will replace it with something equivalent or refund a fair share of what you paid. And if something is broken — a feature does not do what this site says it does — tell me at any time; that is a fault to fix, and outside the window I will still make it right rather than argue.
If you dispute a charge with your bank instead of asking me, Stripe, as the merchant of record, handles the dispute under its own rules. It is slower for you than an email, and it costs everyone a fee, so please ask first. A request inside the window is never refused.
6. Your statutory rights
Some countries give consumers a right to withdraw from an online purchase within a fixed period, and some limit that right for digital services that start straight away. This policy is not a substitute for those rights and does not ask you to waive them. Where the law where you live gives you a stronger right than this page, that right applies on top of this policy, not instead of it. A dispute about the sale itself — the charge, the receipt, the tax — is with Stripe, the merchant of record, under its own terms; a request to me by email is always the faster route.
7. Changes to this policy
I will update this page when the facts change. The date at the top always says when it last changed. A change will never shorten the refund window on a purchase you have already made. If the window is ever lengthened, the longer window applies to everyone.
8. Contact
Refunds, and everything else: contact@helpmebreath.com. This site is helpmebreath.com, published by Georges Rayess, an individual.
See also: Terms of Service · Privacy Policy · Medical Disclaimer · Pro